1. Information We Collect
We collect information that you provide directly to us when using our services. This may include:
Personal Information:
- •Name, date of birth, gender, and age
- •Contact information (phone number, email address, physical address)
- •Government-issued identification numbers (as required)
Medical Information:
- •Medical history and current health conditions
- •Test results and diagnostic reports
- •Prescription and medication information
- •Physician referrals and recommendations
Payment Information:
- •Credit/debit card details (processed through secure payment gateways)
- •Insurance information and claims data
- •Billing and transaction history
Technical Information:
- •IP address and device information
- •Browser type and operating system
- •Website usage data and cookies
2. How We Use Your Information
We use the information we collect for the following purposes:
- •To provide diagnostic and laboratory services
- •To process test samples and generate reports
- •To schedule appointments and send reminders
- •To process payments and maintain billing records
- •To communicate test results and health information
- •To improve our services and patient experience
- •To comply with legal and regulatory requirements
- •To send promotional offers and health tips (with your consent)
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Your Consent:
We share information when you explicitly authorize us to do so.
Healthcare Providers:
We may share your medical information with your referring physician or other healthcare providers involved in your care.
Service Providers:
We may share information with third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers).
Legal Requirements:
We may disclose information when required by law, court order, or government regulation.
Insurance Companies:
We may share information with insurance providers for claim processing and verification.
Public Health Authorities:
We may report certain diseases and health conditions as required by public health laws.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal and medical information:
- •Encryption of data in transit and at rest
- •Secure access controls and authentication
- •Regular security audits and updates
- •Staff training on data protection and confidentiality
- •Physical security measures at our facilities
- •Secure backup and disaster recovery systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request access to your personal and medical information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your information (subject to legal requirements)
Portability
Request a copy of your data in a portable format
Restriction
Request restriction on processing of your information
Objection
Object to processing for marketing purposes
To exercise any of these rights, please contact us using the information provided at the end of this policy.
6. Data Retention
We retain your personal and medical information for as long as necessary to:
- •Provide our services and maintain your medical records
- •Comply with legal and regulatory requirements
- •Resolve disputes and enforce our agreements
Medical records are typically retained for a minimum of 7 years as per Indian medical council regulations, or longer if required by law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- •Remember your preferences and settings
- •Understand how you use our website
- •Improve website performance and user experience
- •Deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected information from a child without parental consent, we will delete that information promptly.
10. International Data Transfers
Your information is primarily stored and processed in India. If we transfer information to other countries, we will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- •Posting the updated policy on our website
- •Updating the "Last Updated" date at the top of this policy
- •Sending you an email notification (for significant changes)
Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.